Sign in and get oriented
Use the dashboard after logging in. If you land on the base dashboard URL, you are redirected to chats by default, and from there you can navigate to your active roles, account, and settings.
DASHBOARD HELP CENTER
Help Center
Find practical help for logging in, choosing the right dashboard role, creating stronger profiles, managing account settings, and knowing where to go when you need support.
WHAT THIS PAGE COVERS
What a useful dashboard help center should answer
This help center is designed to cover the core things users actually need: access, profile creation, messaging, settings, support routes, and role-specific guidance.
Create, save, and publish profiles
Each role has its own workflow for building a profile. Drafts let you save progress, while publish or submit actions move a listing forward for review or visibility.
Keep conversations moving
Use chats to respond to leads, investors, founders, and partners. The dashboard is built around keeping outreach and follow-up in one place.
Adjust preferences and positions
From settings you can update your language, notification preferences, and active positions. Your account page handles your personal details and reset flow.
ROLE GUIDANCE
Choose the dashboard area that fits your goal
Users often need directional help before they need technical help. These role cards point people to the right place first.
Entrepreneurs
Create an investment profile, explain your business, add traction, and describe the type of investor you want to reach.
Open section →Investors
Build a search or investment profile with your ticket size, sectors, stage focus, and investment preferences.
Open section →Intermediaries
Manage listings on behalf of clients, coordinate deal flow, and keep advisory work structured inside one dashboard environment.
Open section →Co-founders and partners
Present collaboration opportunities clearly so the right operators, builders, and strategic partners can respond.
Open section →Advertisers
Use the advertiser area when you want to increase visibility for your brand, service, or campaign on the platform.
Open section →
COMMON TASKS
Practical help for the most common actions
These lists give users a straightforward path when they are trying to get started, manage a profile, or decide where to go for support.
01
Getting started
The fastest route from first login to a usable dashboard setup.
- Log in via the sign-in page.
- Open the dashboard and confirm your active position.
- Visit account to review your name, email, and profile details.
- Use settings to choose your language and email notification preferences.
02
Managing profiles
A simple checklist for creating clearer and more effective listings.
- Complete all required fields before submitting or publishing a profile.
- Use drafts whenever you need more time to finish a listing.
- Review your descriptions carefully so founders, investors, and partners understand the opportunity quickly.
- If you are unsure how your listing should read, browse the public marketplace for examples.
03
Support and escalation
Use this when you are blocked, unsure where to go next, or need direct help.
- Check whether the issue is account-related, listing-related, or role-related before contacting support.
- Read the FAQ and knowledge base first for common platform questions.
- For billing, packages, or visibility options, review pricing and packages.
- If you still need help, contact info@getfunded.com or use the contact page.
ACCOUNT AND ACCESS
Login, roles, and basic setup
Start here if you are trying to enter the dashboard, find the right section, or understand how positions work.
Where do I log in to access the dashboard?
Use the login page. After logging in, you can go directly to the dashboard.
Why do I end up on chats first?
The dashboard redirects the base route to chats by default, so your conversations are always easy to reach when you first arrive.
Can I use more than one role?
Yes. The dashboard supports multiple active positions, such as entrepreneur, investor, intermediary, advertiser, or co-founder/partner.
Where can I update my name, email, or profile details?
Open the account page to manage your personal information and basic profile details.
PROFILES AND LISTINGS
Building a strong dashboard profile
A good help center should do more than explain buttons. It should help users understand how to create a useful listing and avoid common mistakes.
Should I save a draft or publish immediately?
Use a draft when your profile still needs work. Publish or submit only when the description, investor fit, and core business details are clear and complete.
What makes a profile more useful?
Clear positioning, realistic funding information, a concise explanation of the opportunity, and enough detail for the other side to understand why they should respond.
How do I know which role section to use?
Choose the section that matches what you want to do: raise funding, source opportunities, represent clients, promote a service, or look for a partner.
What if I need examples before writing my listing?
Browse the public marketplace, review the glossary, and read the knowledge base for extra context.
MESSAGES, SUPPORT, AND SETTINGS
Day-to-day use and getting unstuck
This section covers the practical side of using the dashboard after your account is set up.
Where should I go when someone replies to me?
Open chats to continue the conversation and keep your deal flow or introductions moving.
Where do I change language or notifications?
Go to settings to update your language and email notification preferences.
What if I forget my password or cannot access my account?
Start from the login page and use the reset flow. If access problems continue, contact support so the team can help you further.
When should I contact support directly?
Reach out when you have an account issue, a route that does not load, uncertainty about listings, or a billing question that is not answered on pricing.